Retirement: Empower 401k withdrawals after you retire?

I have an request at the end of this note.

I'm pretty sure I shared some version of this story before, but I don't think I captured it in my notes, and I can't find a reference.

A newly retired Corning employee named Roger wanted a loan from the Corning Credit Union for some house renovations. Even though Roger had been a great CCU customer for many years, his new far-reduced income prevented him from qualifying for the loan he wanted. Roger decided to call Empower and set up a monthly 401k distribution. Once established, Roger went back to the CCU, showed them his new, higher income, and he qualified for the loan. After securing the loan, Roger decided he wanted to turn off the Empower 401k monthly distributions, but Empower would not stop them. This seemed unbelievable to Roger, but after exhausting most reasonable efforts, he decided to roll his Empower 401k into another brokerage company, which effectively stopped the monthly distributions.

Another Corning employee was able to find some Empower document that explained this distribution behavior.

Recently I received a text from a fresh Corning retiree. He wanted to take an one-time distribution from his Empower 401k. He specifically wanted his money from the money market portion of his 401k, but he was told any distribution would have to include proportional portions from all the 401k "buckets" in his account. This retiree was disappointed at hearing this, and may roll his 401k into another brokerage company where he believes he'd have more flexibility.

So here's my request. If you've run into some restriction or rule when trying to take a distribution from your Empower 401k, I'd like you to share the details with me. I'll gather them up and share them with the group later.